When will my items ship?
All physical items ship within 3-5 business days. They system will automatically send tracking information to the email used when placing your order.
When will I receive my digital downloads?
The system will send a receipt email and then a separate download email after purchase. Sometimes, unfortunately, that download email will go to a spam or promotions folder. If after checking your spam, you're unable to locate the download email, please send us an email email@example.com. We're always happy to help!
I have exceeded the download limit on from my email link. How can I get my pattern?
We are always happy to help. Just shoot us an email firstname.lastname@example.org with your order number.
I can't log in to the membership. What can I do?
The site you you are currently on is our Shop. https://shop3amgracedesigns.com. Here you can order additional patterns, safety eyes, stickers, etc.
The membership site is a separate website https://members.3amgracedesigns.com You will log into this site for your membership using the email and password you provided when joining. As much as we try to make the two sites look alike for customer ease, they are two different sites.
What is your return policy?
Please refer to our Return Policy Page for further information.
How can I check out with Sezzle?
Sezzle is a buy now pay later option that lets you break your order up into 4 payments. Orders $25+ are currently available through Sezzle.